Ordering & Shipping

We ship products via UPS.  We do not ship to PO boxes, APO, or FPO addresses.

Orders placed by 1:00 PM Eastern Standard Time for in-stock products will ship the same business day.

Online ordering is provided for convenience and for evaluation of our products. Large orders may require special shipping considerations and must be pre-arranged.

Please contact  for large quantity orders.

 

Looking for our W9?

Our W9 can be downloaded here.

 

Looking for Michigan Tax Exemption?

The Michigan Sales and Use Tax Certificate of Exemption form can be downloaded here.

Completed form and user name of CTR account must be emailed to  prior to order.

 

Payment Options

We accept Visa, MasterCard, American Express, Discover and Paypal for online orders.  

Checks are accepted only with mail-in orders. Orders can be mailed to:

Domestic Purchase Orders may be submitted for orders exceeding $250.  Please email all Purchase Orders to: .

Instructions for submitting a Purchase Order

Cross The Road Electronics reserves the right to reject any purchase order.

 

Shipping Errors & Damaged Products

Claims for shipping shortages, errors, or damaged items due to shipping must be in writing and received by Cross The Road Electronics within 10 days after receipt of shipment by buyer. Failure to make such claim within the stated period shall constitute an irrevocable acceptance of the goods and an admission that the goods fully comply with all the terms and conditions of the buyer's order.  For any shipping related claims under this policy please email:

Warranty Policy

Cross The Road Electronics, LLC warrants our products to be free from defects in manufacturing, materials and workmanship for a period of 90 days from the date of purchase. This warranty covers normal use as described in the product manual and within the limits specified in any applicable data sheet(s).

This warranty does not cover abuse, misuse, incorrect wiring, alterations, connector damage, or robot competition damage.

To make a claim under this policy, email:  describing in detail the issue with the product under warranty.  Also include the date of purchase/receipt and where the product was purchased from.  Once we determine the product to be under warranty, we will issue a Return Merchandise Authorization (RMA) number and instructions for the product return.  We will not accept any product returned to us without a valid RMA number and completed RMA form.  Once the product is returned, we will repair or replace the item under warranty at our discretion.

 

For the most expedient solution to support inquiries, please answer the following questions located in the corresponding product's service form below.

Repair Policy

Cross The Road Electronics, LLC does not provide repair services to products Out of Warranty: The term "Out of Warranty" applies to products whose warranty period has expired or products whose failure was caused by factors other than defects in manufacturing, materials, or workmanship.